Employer Hiring Process

Helper Request

To begin the domestic hiring process we require our employers to fill our 2 min online Helper Request form.

Helper Request Form

This is a no-obligation, quick form where you can tell us what you are looking for so we know how to best assist you. Be thorough – the more you tell us about your situation, the better we will understand your needs.

Types of Domestic Workers

• Smart Helpers: Domestic workers with Housekeeping, Cleaning and Childcare experience
• Smart Nannies: Domestic workers with Childcare experience only
• Smart Housekeepers: Domestic workers with Housekeeping and Cleaning experience only
• Smart Caregiver: Home-based patient-, children- or elderly- care providers

Helper Review & Selection

Based on your request, we will send you online profiles of the most suitable candidates.

1. Please Review these profiles
2. Shortlist your top candidates and Book Interview(s) with us
3. Run the Interview(s)
4. Let us know who you Select as your preferred Helper.

Interview Process

• Telephonic Interview: we run telephonic interviews for free. We call you at the booked time and connect the helper(s) you wish to interview on a conference call.
• Face to face or Video interviews: We accommodate face-to-face or video interviews for a fee.
• Interview location: We conduct face-to-face interviews at our offices for no additional cost or at the employer’s home for an extra call-out fee.
• No Interview: We also accommodate employers who do not have time to go through interviews as long as they can tell us who their best candidate is, based on the profiles sent.

Helper Hiring

Once you have chosen your Best Domestic Worker, we will send you our placement contract to fill and well as the placement fee payment details.

Domestic Hiring Process

1. Please read and complete our online placement contract
   
2. Process the placement fee payment and send us the proof of payment
   
3. We will confirm the appointment with your new Helper then release her full profile (ID copy, criminal record report, personal & background check info)
4. We will monitor the first day she is scheduled to report to work
5. Ongoing Support will begin once your Helper reports to work

When hiring with Smart Helpers Center (SHC), employers have the choice to hire under the “Smart Compliance” or the “Placement ONLY” packages. Regardless of the hiring package selected, employers get access to the SHC’s standard benefits then depending the selected package, they can get additional benefits.

Standard  SHC Hiring Benefits

• 1 Helper hiring assistance (contract, induction advice)
• 1 Helper hiring (ID copy, all contact details and other info about the helper will be supplied)
• 1 Free exchange of Smart Helper within 90 days of hiring
• Ongoing support during the first 90 days of hiring, also considered a “probation” or “trial” period
• Applicable discounts at your next service with us (e.g. we also provide Emergency/Transit/Temporary Helpers when yours is unavailable)

Hiring Under the “Smart Compliance” Package

Smart Compliance : Domestic Services Placement with Month to Month management with the following benefits:

• SHC Standard Placement benefits
• Discounted placement fee
• Formal Appointment: BCEA compliant Contract & Payslips
• Legal Compliance: UIF & COIDA compliance
• HR Management: Leave, disputes and corrective action management, CCMA advisory
• Helper Benefits: SHC standard Funeral/Life Insurance cover
• Employer Benefits: 4 Replacements per year & Unlimited Stand-in Helpers when your Helper is on leave at NO placement fee cost

Hiring Under The “Placement Only” Package

Placement Only: This is only applicable if Employer has his/her own HR structure with the following benefits:

• SHC Standard Placement benefits